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To our valued stakeholders,

Last year was a momentous one for Global Support Services. I wanted to take a moment to thank you for record progress and recognise some of our collective achievements.

In February, I was able to buy out our other shareholder and realign the business on becoming the employer and supplier of choice in our industry with a focus on financial stability. These priorities, which we call our Critical Success Factors, have anchored the decisions we’ve made throughout the year, and I hope our service to our team members and customers has reflected this dedication.

We have also begun to restructure our management team, adding some key individuals into new roles to provide thought leadership to the industry and to bolster our operations and canine provisions.

Our belief has been simple — if we focus on delivering an excellent service to our customers and look after our teams, the business will continue to grow and be successful.

Indeed in August, we were listed by the Financial Times in the inaugural listing of the FT Future 100 UK ranking — a list of 100 fast growing companies recognised for making a positive impact on their industry and wider society. To be named for our consistent growth and commitment to diversity and social impact alongside companies such as FeverTree Drinks was a real accolade for us all.  

As we reflect on the year, we can look back with pride at the changes we have made, be thankful to those who have helped us get here and prepare to welcome the new faces who will help us realise our ambitions for growth, excellence and innovation. I am immensely proud of all of the team here.

Thank you all for your support. I look forward to continuing to work with you to lead the way in our industry throughout 2019, and hope you will continue to join us on our journey.

Best wishes to you all for the New Year.

Daniel Mailly